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Booking Policies                  WEbsite Disclaimer                  Privacy Policy

Booking Policies

This Policy covers the following:

  • Objectives/Background

  • Booking Fee

  • Cancellation Process

  • Late Arrivals

  • Cancellation Fee

  • Refund Policy

  • Questions

  • Client Agreement
     

  1. Objectives and Background
    W I Abley Pty Ltd trading as Rejuvenation by Vienna is committed to providing the best service promptly and accommodating your needs. This cancellation policy respects both your time and ours by outlining the cancellation process and applicable fees. We aim to be upfront about costs and ensure fairness for all clients.

  2. Booking Fee
    The booking fee is due at the time of booking to secure your appointment. It is $50 or 30% of the total service cost, whichever is higher. Pay by credit card, debit card, Stripe, PayPal, bank transfer, cash, or other accepted methods.

  3. Cancellation Process
    We understand you may need to cancel. Please provide at least 72 hours' notice by calling 0403 786 606 or emailing rejuvenationbyvienna@gmail.com so we can offer your spot to another client. Cancellation fees apply if notice is less than 72 hours.

  4. Late Arrivals
    If you arrive late but within 15 minutes of your scheduled appointment, your appointment may be shortened to fit the remaining time, and the full service fee will still apply. If you are more than 15 minutes late, we will need to reschedule or cancel your appointment. In this case, a cancellation fee will be incurred.

  5. Cancellation Fee
    The cancellation fee is $50 or 30% of your service cost, whichever is higher. This fee may be deducted from your booking fee or charged to your registered payment method. Full payment is due within 48 hours of receipt of the invoice.

  6. Refund policy
    Services are non-refundable. If you cancel or reschedule your appointment at least 72 hours in advance, the amount paid will be credited to a future booking. Refunds of any deposit are at the discretion of Rejuvenation by Vienna.

  7. Questions
    We believe good relationships are based on understanding. For questions about our cancellation policy, call 0403 786 606.

  8. Client Agreement
    By booking, you confirm you have read, understood, and agree to this Booking Policy. You acknowledge that reserving an appointment implies you will incur a cancellation fee if you cancel within 72 hours or fail to attend the appointment.

Website Disclaimer

This website offers health information. It is designed for educational and informational purposes only. You should consult your physician or general practitioner before seeking cosmetic treatments. Do not rely on this information as a substitute for professional medical advice, diagnosis, or treatment. If you have concerns or questions about your health, always consult a physician, general practitioner, or other qualified healthcare professional. Do not disregard, avoid, or delay obtaining medical or health-related advice from your healthcare professional because of what you have read on this site. Using information from this site and service is solely at your own risk. This is not medical or healthcare advice.

All care is taken in preparing information on this site. Rejuvenation by Vienna (ABN 73 659 684 894) makes no warranties about accuracy, reliability, completeness, or suitability for any purpose, including medical information. To the extent permitted by law, Rejuvenation by Vienna (ABN 73 659 684 894) is not liable for any expenses, losses, or damages, including indirect or consequential damages, resulting from inaccurate or incomplete information.

This site may contain hypertext links, frames, or other references to other parties and their websites. Rejuvenation by Vienna (ABN 73 659 684 894) cannot control the contents of those sites. No warranty is made about the accuracy, timeliness, or subject matter of materials on those sites. Rejuvenation by Vienna (ABN 73 659 684 894) does not necessarily approve of, endorse, or sponsor any content or material on such sites. We make no warranties or representations that material on other websites linked here does not infringe the intellectual property rights of any person anywhere in the world.

Rejuvenation by Vienna (ABN 73 659 684 894) does not allow copyright violation by linking to or from this website.

If you have questions about the information on this website, please contact Rejuvenation by Vienna (ABN 73 659 684 894).
 

WEBSITE PRIVACY POLICY

This Privacy Policy applies to all personal information collected by W I Abley Pty Ltd, trading as Rejuvenation by Vienna, via the website located at https://rejuvenationbyvienna.com.

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  1. What is "personal information"?
    The Privacy Act 1988 (Cth) defines "personal information" as information or an opinion about an identified individual, or someone who is reasonably identifiable. This applies whether the information is accurate or not, or whether it is recorded. If the information does not disclose your identity, or cannot be used to identify you, it is usually not classified as "personal information" for this policy.

  2. What do we collect? The personal information we collect depends on how you use the website. It can include your name, email, date of birth, phone number, address, and location.

  3. How we collect your personal information
    We may collect personal information when you enter it on the website. We also collect cookies from your computer. Cookies allow us to track when you use the website. They help us customize your experience. As a general rule, it is not possible to identify you personally from our use of cookies.

  4. Purpose of collection
    We collect personal information to provide you with the best possible service on our website. We typically disclose personal information only to our service providers. They assist us in operating the website. Maintenance and support personnel may also have access to your information as part of their regular duties.
    By using our website, you consent to receive direct marketing material. We will use your personal information for this if we collect it directly from you. You would reasonably expect to receive such material. We do not use sensitive personal information in our direct marketing. Our direct marketing messages will contain a simple way for you to unsubscribe.

  5. Access and correction
    Australian Privacy Principle 12 allows you to access personal information we hold about you in certain circumstances. Principle 13 lets you correct inaccurate personal information, subject to certain exceptions. If you wish to access or request a correction, please contact us as outlined below.

  6. Complaints concerning the privacy procedure
    If you have a complaint about how we handle your personal information, please contact us as described below. All complaints will be considered by W I Abley Pty Ltd. We may request more information to clarify your concerns. If we agree your complaint is well-founded, we will consult with you and take steps to resolve the issue. If you are still dissatisfied, you can refer the matter to the Office of the Australian Information Commissioner. Overseas transfer: Your personal information may be transferred to recipients in Australia. Australia has data protection laws similar to the Australian Privacy Principles. There are ways to enforce the protection of your personal information under those laws. We do not require overseas recipients to comply with the Australian Privacy Principles. We will not be liable for breaches by recipients outside of our control. How to contact us: If you have questions, need access to your personal information, or have a complaint, please contact us at veemagan@gmail.com.

Complements or Complaints

  1. Our Commitment to Patient Satisfaction. We are committed to delivering the highest quality of care and achieving our patients' desired outcomes. We understand that sometimes things don't go as planned, and we are here to listen to your concerns and work with you to find a resolution.

  2. How to Make a Complaint
    If you are not satisfied with any aspect of your treatment, we encourage you to contact us directly to discuss your concerns. You can do this by:
    Speaking to your treating clinician
    Contacting our practice via email at rejuvenationbyvienna@gmail.com
    Please provide as much detail as possible about your complaint, including the date of your procedure, the name of your treating clinician, and the specific details of your concerns.

  3. What We Will Do
    We will acknowledge your complaint within five business days and promptly investigate the matter. We will keep you informed of the progress of our investigation and will provide you with a written response to your complaint within 2 weeks.

  4. Our Resolution Process
    If we find that your complaint is justified, we will work with you to find a resolution that is fair and equitable. This may include:
    Providing you with a refund
    Offering you a complimentary procedure
    Referring you to another practitioner

  5. Your Right to External Review
    If you are not satisfied with the outcome of our investigation or the resolution we offer, you may choose to escalate your complaint to the Australian Health Practitioner Regulation Agency (AHPRA)

  6. Our Commitment to Learning and Improvement
    We take all complaints seriously and use them as an opportunity to learn and improve our services. We regularly review our complaints policy and procedures to ensure that they are effective in addressing patient concerns.

  7. Contact Us
    If you have any questions about our complaints policy or would like to make a complaint, please contact us at:
    Rejuvenation by Vienna, 0403 786 606, rejuvenationbyvienna@gmail.com

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